Our Return Policy:
Pick Up In-Store Orders - On all non-personalized items purchased in-store or online for in-store pick up, you have 30 days from date of purchase to return/cancel your item for store/online credit only.
Orders Shipping - On all non-personalized items purchased online, by phone or at a BBD Camp Party, you have 14 days from the date you received delivery of the item to return it for store/online credit only. If an item(s) is on hold for you but has not yet shipped you have 30 days from date of purchase to return/cancel the item for store/online credit only.
Please note that the customer is responsible for return shipping charges.
There are no returns on personalized orders.
There are no returns on face mask orders once shipped or picked up.
Can I cancel a personalized order?
If you decide you would like to cancel a personalized order, please call us right away. As long as that item has not been made for you yet, we are happy to cancel it and refund you.
I placed my order. When do I get my awesome camp gear?
Our promise to you is that you will have everything in time for camp! Certain items arrive within a few days after ordering and other personalized items can take much longer. We will wait until everything that you ordered has arrived and then we will contact you or ship to you. You are always welcome to pick up items from the store whenever you would like. We are happy to partial ship orders as well. Please note an extra shipping charge will apply to partially shipped orders.
Certain personalized manufacturing is done in batches rather than on a rolling basis. So it is possible an order placed after you may be completed first. This is often the case with airbrushing. Airbrushing typically takes the longest amount of time to complete - especially if the artwork has a lot of detail.
You are welcome to call and check in on your order at any time and as often as you would like. We are happy to tell you the status. As far as timing of when an order will be completed though, we can guarantee that they will arrive in time for camp but beyond that we can only give rough estimates.
I want to alter a BBD Design a bit. Will it look the exact way I described?
If you want to tweak a BBD design to give it your own custom touch, we are happy to do that for you (with some exceptions) BUT... please be aware that artwork is subjective. The way you imagine something will look is not necessarily the same way the artist will make the item look. We hand pick only the best artists and are very proud of their work. Art is a matter of taste though. So please be aware that if you place a custom order you run the risk of not 100% liking the artist's interpretation of your design.