Returns

 

Our Return & Order Policy

We’re here to make your camp shopping experience as smooth and fun as possible — but hey, we know sometimes things change. Here’s how returns and orders work around here:

🛍️ Returns

In-Store Pick Up Orders
For any non-personalized items bought in-store or online for in-store pickup, you’ve got 30 days from your purchase date to return or cancel for store or online credit. Easy!

Orders That Ship
Ordered online, by phone, or with a Bee Bee rep? You have 14 days from the day your order lands at your door to send it back for store/online credit (non-personalized items only).

If your item is still on hold and hasn’t shipped yet, you’ve got 30 days from purchase to cancel it for store/online credit.

Please note: You’re responsible for the return shipping fees.

No returns on:

  • Personalized items (once they’re in production)

✂️ Can I cancel a personalized order?

If you ordered something custom but changed your mind, call us ASAP! If we haven’t started making it yet, we’re happy to cancel and refund you. Once it’s in production, it’s yours.

📦 When will I get my awesome camp gear?

We’ve got you! You’ll have everything you need in time for camp — that’s our promise.

Here’s the scoop:

  • Some items ship out quickly.

  • Personalized stuff takes a bit longer.

  • We’ll wait until your whole order is ready before reaching out or shipping (unless you request otherwise).

Want your order in parts?
No problem! We can ship items separately — just note that extra shipping charges will apply for multiple shipments.

A quick note on airbrushing:
It takes the longest and is often done in batches, not first-come, first-served. So even if you order early, a simpler design placed after yours might be finished first. Hang tight — it’s all part of the process!

Feel free to call us anytime to check your order status. We’re always happy to chat. Just know that we can only give rough estimates — but again, everything will be ready before camp!

🎨 Tweaking a BBD Design?

Love one of our designs but want to make it your own? We’re usually game (with a few exceptions). That said, art is subjective — so your vision and the artist’s interpretation may not be exactly the same.

We work with super talented artists and trust their creativity. But keep in mind: with custom art, there’s always a little mystery in how it turns out.

Let us know if you have any questions — we’re always happy to help make camp magic happen!